Workflow name: Refund request from Estonia


User requests refund

User opens ticket to “Returns Department”


User is geographically based in “Estonia”

Segment: Estonia

User is ships to “Estonia”

Segment: Estonia (Ships to)

User has opened a ticket to "Refunds Department"

Zendesk integration required

Refund has been /accepted via #refunds-not-using-shippo

Slack integration required


IF refund accepted generate shipping label

Shippo integration required

Email return label

Sendgrid integration required

Send confirmation via SMS

Twillo integration is required

Add customer to "Caution Risk" segment