Workflow name: Refund request from Estonia When User requests refund User opens ticket to “Returns Department” Who User is geographically based in “Estonia” Segment: Estonia User is ships to “Estonia” Segment: Estonia (Ships to) User has opened a ticket to "Refunds Department" Zendesk integration required Refund has been /accepted via #refunds-not-using-shippo Slack integration required What IF refund accepted generate shipping label Shippo integration required Email return label Sendgrid integration required Send confirmation via SMS Twillo integration is required Add customer to "Caution Risk" segment Cancel and close Save and close
